FAQ

Architectural Window Films can be divided into 3 ‘sections’:

1. solar control,
2. safety and security,
3. privacy.

Advances in manufacturing techniques now allows for 2 or more of these types to be combined into one Window Film.

Solar Control Window Films are designed to reduce incoming solar heat, glare and ultra violet (UV). They are available in many colours and tend to have 3 or 4 ‘strengths’ per range- from highly-reflective to very light. Solar Window Films can totally transform a building by giving it a uniform colour and hiding untidy looking office environments, such as the backs of work desks, wiring, etc. Many buildings can benefit financially from an application of Solar Control Window Film in the form of reduced air-conditioning costs.

Safety and Security Window Films range from 50 microns to 350 microns and more. They are extremely tough and hold glass together in the event of a breakage, accidental or malicious impact. Safety and Security Window Films are used extensively in commercial buildings to bring glazing up to current British and European safety standards. The heavier gauge Window Films are often specified in high-risk areas such as banks and government buildings. They resist unwanted entry and protect occupants from terrorist and explosions.

Privacy Window Films range from totally opaque to a light etched appearance and are available in every colour imaginable.  Privacy Window Films offer an attractive, cost effective solution for creating privacy or hiding areas of a building. Typical applications include cloakrooms, hiding curtain walling behind large panes of glass and creating private areas within office environments.

We may need to visit site to complete a survey of the windows to correctly calculate the amount and type of Window Film required and working methods, access equipment requirements, etc.

We are prepared to generate an estimate which is based on details supplied by you but these are therefore subject to amendment at a pro rata rate should there be any variations.   Also, this does not include for the provision of suitable access equipment, that maybe required, in order to facilitate application in line with current Health and Safety legislation.

In the case of legislative glass related issues such as Regulations 14, yes, we will definitely need to carryout a site survey to identify and generate our report of the glass that falls within ‘critical locations’. There is a charge for Regulation 14 surveys.

he type of Window Film required will depend on what issues you are trying to resolve. Please call us to a member of staff and we will be able to advise and guide you in your choices.

Not all Window Films can go onto all types of glass. Our Sales Personnel will be able to advise on suitable glass compatibility for Window Films.

Ideally we need any corporate logos, patterns and designs as a vector file, ideally .AI or .EPS format. If we are printing a photo onto window film for you a .jpeg would be fine but it does need to be in the highest possible resolution.

Window Film is suitable for both new and existing buildings. It is more commonly used as a retrofit in existing buildings. Window Film enhances the performance of existing glass.

Whilst a Silver Solar Control Window Film can make a building look very modern it would not suit all commercial/domestic application or an old, historic building. However, there are a number of “Neutral” Window Films available which can give maximum protection yet are hardly noticeable. A5 (max 3) samples are available free of charge, upon request.

The installation of a high performance Window Film will dramatically reduce your conservatory overheating making the space much more user friendly.

Planning permission for film is not normally required. It is however, your responsibility to ensure that all local planning rules are complied with before the installation of any products. In general the use of Window Film(s) does not fall under planning laws. However, there are some areas where historic/heritage rules can apply.

Once installed, Window Film should be cleaned in a similar way to glass and a soapy water solution and squeegee are ideal. Abrasives of any type should be avoided. Upon completion of our installation we will issue full “AfterCare” advice.

Yes, using a soft, clean cloth (a microfiber is ideal) or paper towel to clean and the same or a rubber squeegee to dry. Use mild detergent or every-day glass cleaning solutions. Basically, avoid using abrasive tools and chemicals. Upon completion of our installation we issue “AfterCare” advice.

Window Films are extremely durable and typically last between 5 and 20 years, sometimes and more, depending on where (location) they are applied.
Warranties also vary depending on the film/product type and the location of the install.

No problem. Window Film itself can be pulled from the glass which will generally leave adhesive residue on the glass. We do offer a removal service; our Sales Personnel will be able to assist you with this.

If for any reason you are unhappy with your purchase, you can return it to us in its original, unused condition within 14 working days from the date of dispatch.

For refunds that are not the fault of the company, there will be a 20% restocking fee.

For exchanges,  a 10% restocking fee will be levied.

These fees are because Window Film orders will be cut to order. In addition to restocking fees, the customer is responsible for the shipping charges (delivery and return), except for in the case of defective or damaged products.

We will issue a refund, not later than 14 days after receipt.

No refunds or exchanges will be made if Window Film has been cut by the customer, if the backing has been peeled off the Window Film, or if the Window Film is in a less than perfect condition to when it left our warehouse. Once any part has been used, we will not accept the remaining Window Film for return or replacement.

Goods returned must be with a copy invoice or delivery note (as proof of purchase) and in the original packaging.

We will offer either a refund or exchange for the goods purchased once an inspection of the goods has been made.

A customer can return goods personally. This is acceptable provided that all the rules stated above are adhered to.

Please note that refunds processed by us must be made to the same credit or debit card as used during purchase. Cash refunds cannot be given.

If an item is returned for an exchange and you then decide to return the replacement for a refund, you must send the original invoice or delivery note back with the item which you would like to be refunded.

To arrange to return goods, contact enquiries@sureguard.co.uk and we will instruct you of the returns process and refunding procedure.

Please follow the steps below to enable us to process your refund efficiently:

1. Email us giving the reason for the return.
2. Please include your original order confirmation email. If you do not have the original email, please send us a note detailing the reason for the return, your name, contact telephone number and the delivery address.
3. In the case of a faulty product, please provide a full description of the fault alongside a photo.
4. Wrap the item securely in its original packaging, then send the package via a registered delivery service, with proof of delivery, to –

FAO Returns

Sureguard Energy Services Ltd

trading as Sureguard Window Films

18a Beech Street

Barnsley

South Yorkshire

S70 4HT